Terms & Conditions
We only make use of reliable courier companies. Mahavir Online Store is not liable for any delays in delivery by the Courier Company or on account of any factors that cannot be controlled by Mahavir Online Store. We shall strive to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons beyond the control of Mahavir Online Store, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall keep you informed of such inability to deliver and cancel your order, followed by complete refund.
We will be able to accept a cancellation request any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here’s how you can get a replacement:
If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before confirming an exchange, we would require proof of defect in product in the form of a photo, while the product is still in its packaging. Also you should provide a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to:
Shop No. 4, Plot-206, Roopawala Terrace, Lady Jamshedji Road, Near City Light Cinema, Mahim, Mumbai, 400016.
Mahavir Online Store offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
The exchange policy is not applicable for any damage / defect not covered under the manufacturer’s warranty. The policy is also not applicable on any product returned without all original packaging and accessories, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Please ensure the item(s) are packed securely to prevent any damage during transit.
Once your return is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
All transactions are processed in Indian Rupees (INR).
Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please email us at email@example.com and we will respond as soon as possible.
Need help ?
Contact us at firstname.lastname@example.org for questions related to refunds and returns.